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Feedback and Complaints

Please use this section to share your experiences of accessing Ministry of Justice Language Services. Let us know about any problems you’re having, ways in which you think the service could be improved and shout about those who’ve provided a great service.

Why your feedback is important

thebigword is committed to innovation and exceptional customer service. Your feedback is important to us as it allows us to help shape and improve the service you need while preventing any future issues. It also ensures we can quickly resolve any issues.

How to give us feedback

You can deliver any feedback or complaints by contacting thebigword Helpdesk directly on 03333 445 701 or email moj@thebigword.com